Fayetteville Tech Repair is seeking an Administrative Assistant to support our team of technicians. The successful candidate will be responsible for maintaining solid customer interactions by handling tickets, phone calls and engagements with customer that may walk in personal lines insurance inquiries and concerns with speed and professionalism. The candidate will interact daily with customer and colleagues while conducting specific service and administrative activities. The candidate must:
- Answer customer calls and correspondence regarding taking payments and providing documentation
- Transfer customer calls to respective departments and team members
- Actively solicit and educate customers on packages and plans offered by the company
- Create service tickets for our technicians in our customer relationship management system
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in during repairs
- Perform additional administrative duties as needed such as answering phones, processing mail, and greeting visitors
- OPTIONAL: Maintain our company’s social media accounts by posting creative content, responding to page interactions, etc.
- Participate in informal and formal meetings as needed
Job Category: Administrative Assistant
Job Type: Full Time
Job Location: raeford